Canon Solution Menu EX questions & answers

Accesses, controls and prints images and documents
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Answer by Saumya Sharma

It is possible that the main screen with all functions for Canon Solution Menu EX may not be visible due to various reasons such as incorrect installation, compatibility issues, or conflicts with other software. It is recommended to check the installation, update the software to its latest version, or consult Canon support for further assistance.

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Question by Pablito Yap
60 views
July 1, 2020
Swati Dubey
Answer by Swati Dubey

It depends on the type of file being referred to. The "Canon Solution Menu EX" program for Windows can generally open a variety of file types related to Canon devices and software.

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Question by caroline
56 views
September 16, 2019

my printer says contact a service person and show 50 40 code

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Question by Guest
1K views
August 11, 2015
Stephen Prastman
Answer by Stephen Prastman

The Canon Solution Menu EX application is not yet compatible with Windows 10. This operating system has been released recently and the companies didn't have enough time to release the main applications for their products. You will have to check from time to time until the manufacturers update their software.


Currently, Canon Solution Menu EX is compatible with Windows 8.1, 8.1 x64, 8, 8 x64, 7, 7 x64, Vista, Vista64, and XP.

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Question by Bob
931 views
August 5, 2015

The solution Menu EX worked fine on Windows 8.1, but after upgrading to Windows 10 I get the error that the driver is not installed and the selection items, scan, print, manual, etc. do not appear. Is there a version available for Windows 10. If not, then how do I scan?

Stephen Prastman
Answer by Stephen Prastman

For the time being, I recommend you go back to WIndows 8.1 to have the necessary functionality for your devices and applications. Canon Solution Menu EX is currently compatible with Windows 8.1, 8.1 x64, 8, 8 x64, 7, 7 x64, Vista, Vista64, and XP. There is no WIndows 10. You need to check back later the support page for your product to download the version for Windows 10.


Go back to Windows 8.1: Start > Settings > Update and Recovery > Recovery > Go back to Windows 8.1


Support page: http://www.usa.canon.com/cusa/support

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Question by Guest
319 views
February 14, 2014

I'm trying to scan documents on PDF that have several pages and I want all the pages to be in one same PDF file. How can I do that? I usually put the pages in the page feeder and they all got through, but I get a separate PDF for each page.

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Answer by Guest

Do you mean you want to put the several PDF pages into a single one? If you so, you can simply combine them with this PDF tool, which can easily combine any number of PDF file page to one.

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Question by Guest
285 views
March 27, 2011
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Answer by Alex Urbach

Yes, you can download this application via Canon Support. The application is compatible with the following operating systems: Windows 7 32bit, Windows 7 64bit, Windows Vista 32bit, Windows Vista 64bit, Windows XP SP2, and Windows XP SP3.

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Question by Guest
231 views
August 2, 2014

My photocopy machine Canon IR 2018i has a problem with functionality. It writes error 000003. What is the problem and what is the solution?

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Answer by Sean Hill

When you encounter this issue, you will actually need to contact a service technician because the machine overheats because of worn parts or faulty hardware modules. You can't fix it all by yourself because it requires extensive knowledge. Try visiting a local printer repair service because this is the only way to fix it.

Guest #29037566
Question by Guest #29037566
195 views
November 18, 2013

I had a sheet of paper stuck in my MG5350 printer. I forcibly removed it, but the printer still shows that a problem exists. It says to turn off and on but it doesn't work. Can you help me?

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Answer by Aiden McLeod

This is a fairly common issue encountered on printers. However, you should have searched for a guide to help you properly remove the stuck paper. You can visit the following official troubleshooting website in order to find more about this matter.

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